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Terms & Shipping
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Terms & Shipping

General

This web site and online store is owned and operated by Bic Life.
Bic Life prides itself on providing quality products and a high standard of customer service.
These terms and conditions may change from time to time without prior notice and at Bic Life’s discretion.

Prices

Prices are quoted in Australian dollars (AUD) and include 10% GST.  All charges will be processed in Australian dollars.
All prices are correct at the time of online publication. Prices are subject to change without notice.  Bic Life reserve the right to rectify prices quoted in the invoice, if found to be incorrect

Payment

  • Payment methods: PayPal or Credit Card (Visa or Master Card).
  • Orders are to be paid for in full and cleared at the bank before shipment.
  • The goods remain the property of Bic Life until full payment is received.
  • The cost of recovering any default payments will be borne by the customer.

Shipment and Delivery

  • Every care will be taken to ensure your products are dispatched in “new” condition.
  • Some orders may require an adjustment to quoted delivery costs. If this is the case a representative of Bic Life will contact you prior to shipping to finalise the order and arrange shipping.
  • Bic Life will only arrange shipment for delivery within Australia. 
  • Delivery is via third party courier.  Orders cannot be delivered to a Post Office Box.
  • All orders must be signed for at time of delivery.  Bic Life is unable to control the delivery time.  If the delivery address is a home address, it will be best to make arrangements for someone to be there to sign for the delivery.
  • The delivery address cannot be changed once goods(s) have been shipped.
  • Your order cannot be cancelled once goods have been shipped.
  • Shipping time may vary depending on the delivery address.
  • All items in the online store are listed in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may result in stock being temporarily unavailable.  We will contact you if there be a delay in dispatching your order.
  • Allow 7-10 days for delivery.
  • There is no additional charge for freight on surfboards, stand up paddle boards or kayaks.
  • Prices quoted on surfboards, stand up paddle boards and kayaks include freight within Australia.

Privacy & Security

Any personal information you provide will only be used for the purpose for which you have provided it.
To help prevent fraud, if payment is made by credit card, Bic Life may check your credit card details with your credit card provider. Bic Life reserves the right not to ship goods.

Returns & Refunds

  • Bic Life regrets we cannot give refunds for packaging and carriage on items incorrectly purchased by you or for change of mind.
  • Bic Life will not process refunds for incorrect purchase(s) or change of mind.
  • Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.
  • Goods will be accepted or declined for credit or replacement at the discretion of Bic Life. 
  • Bic Life will arrange pickup by our preferred courier from the delivery address for authorised warranty, incorrect shipment, damaged or faulty goods on delivery claims.
  • You will be responsible for any fees and/or charges incurred by Bic Life on return of goods to the product’s distributor such as restocking fees.
  • Goods must be returned unused.
  • You will be responsible for cost of freight on returns other than for authorised warranty, incorrect shipment, and damaged or faulty goods delivery. 

Security Policy 
if you supply your credit card details directly to Bic Life we process the payment using Westpac’s PayWay secure site which uses at least 128-bit SSL (secure sockets layer) encryption technology.

Disclaimer

While the information contained in the website is believed to be accurate and current, it is published in good faith to be so. Bic Life, it’s representatives or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and do not accept any responsibility arising in any way for errors in, or omissions from, the information contained therein.